The offer and sale of products on our website www.pugliami.it are governed by these Conditions of Sale, valid for each proposal, order and purchase order confirmation of the products. The confirmation of the order by the Customer constitutes acceptance of these conditions of sale.
SCHEDULES AND PRICES
Before forwarding the purchase order the customer is required to read the general conditions. Forwarding the purchase order implies their automatic acceptance. The customer purchases the product, the characteristics of which are illustrated online in the relative forms at the price indicated to which the cost of shipment is added as shown on the website. A summary will be shown, before purchase order confirmation, for the unit cost of each selected product, the total cost in the case of several products purchased, the cost of additional charges based on the type of payment selected and the total for the shipping costs. Once the purchase order has been confirmed, the customer will receive an email confirming receipt and reception of the order containing all the information regarding the products purchased, the detailed indication of price, shipping costs, applicable taxes and the means of payment and the information on the right of withdrawal. With the sending of the confirmation email, the purchase contract is concluded and formalised. Pugliami.it reserves the right not to accept or process orders that are incomplete or missing essential data.
Delivery methods and schedule
Pugliami.it will deliver the products selected and ordered by the Customer in the manner referred to in the previous article. Delivery is to be expected in 1-2 working days from the following day the order registration date for shipping in Italy and Europe. Any delays can be caused by a temporary out of stock of products, courier’s malfunctions, case of force majeure or festivities. If after 3 working days (excluding Saturday and Sunday) the order has not been delivered, please contact the customer service at firstname.lastname@example.org. For Non-EU countries, deliveries have to be determined. If an order is made from Monday to Friday before 11 a.m., excluding festivities, your package will be ready for shipping in the following day. If an order is placed after 11 a.m. or if one or more products are not available, the order will be ready for shipping after 2 days or as soon as the products ordered will be available. For orders placed on Saturday and/or Sunday, the order will be filled he following Monday. Pugliami’s offices will be closed on bank holidays: January 1st, January 6th, Easter and Easter Monday, April 25th, May 1st, June 2nd, August 15th, November 1st, December 8th, December 25th and 26th. Notices regarding office closures will be published on the website. The invoice will be issued to the Customer in the delivered package, using the data inserted by the Customer during the registration phase on the website. To this end we recommend entering your Tax Code. Possible variations are reserved to the Retailers and communicated by email. The confirmation of the order from the Retailer constitutes the acceptance of the preceding ones.
If the purchase is made by a free lance, an invoice can be requested by selecting the check box during the order phase and adding the social security number and/or VAT number. In this case, the invoice will be added inside the parcel. The free lance is responsible for the invoicing data inserted and is explicitly informed that the invoicing request must be made during the order phase, as it is not possible to issue an invoice after the order has been placed.
Price and product details
All the sale prices of the Products present on the website are expressed in euro and are inclusive of sales tax and any other duties, except - if appropriate - the BtoB price list. Any promotions are only valid for the online store. The applicable prices are those indicated on the Website at the moment of the purchase order by the Customer. The product prices published from time to time cancel and substitute previous prices and are subject to the actual availability of the product. The images of the product are solely for illustrative purposes.
PAYMENT METHODS, SHIPPING AND DELIVERY
Pugliami allows payment by:
- Credit card. The quickest method, which allows us to fulfil the order in record time. Pay with any card on the Visa, Mastercard, American Express and other circuits. Those who possess a Postepay and Banco Posta click card, which uses the MasterCard and Visa Electron circuits, may also pay by card online. No surcharge is made.
- Prior bank transfer: the customer may pay by bank transfer to the current account in the name of Pugliami.it. The bank details will be sent to you via email once the order has been forwarded. The goods will be sent once the bank transfer has been received by Pugliami.it. To speed up the tracking of payment and order fulfilment, in the reason for the transfer please indicate the order number that has been communicated via email. Please send the bank transfer within 3 days from the date of order or the same will be cancelled. No surcharge is made and special conditions (to be determined) are reserved to resellers.
- Paypal: the customer can pay via Paypal, either through their own personal Paypal account or by choosing not to register with the Paypal service. If payment is not made within 2 days from the date of the order, unless otherwise agreed by the customer and Pugliami.it, the order will be cancelled without prior notice. Through the Paypal system payment can also be made using MasterCard, Maestro, Visa, Visa Electron, American Express, Aura e Discover credit cards. Prepaid cards, i.e. Postepay or Kalibra, are usually accepted by PayPal, as long as the issuing company releases a bank statement, whether in electronic or in paper form, to allow the retrieval of PayPal’s code and become a verified user. No surcharge is made.
- Cash-on-delivery: you have the option for cash-on-delivery payment directly to the courier and this option carries a surcharge. The surcharge must be paid even in the case of a free port. Cash on delivery is allowed only for shipments in Italy.
The goods travel at the responsibility and risk of the buyer: Pugliami.it is, therefore, not responsible for any late delivery or damage derived from the transportation. If the parcel arrives visibly damaged, withdraw the parcel signing with reservation, giving reasons (ex. parcel deformed, tampered, wet and/or externally ruined, holes or cuts on the parcel) and then promptly check the contents of the parcel and report the damages via e-mail to our customer service, attaching photographs of the damaged parcel and the products:otherwise it will not be possible to request any refund. If the package is refused, Pugliami.it can ask the customer to pay the entire charge for the delivery costs and the costs incurred for the package’s return to sender. In case of a failure to withdraw or refusal of the parcel or changes in the delivery address, Pugliami.it is entitled to ask the client to cover any fees connected to the storage, the delivery, cancellation or variation of the delivery, which are determined by the courier and the destination. The terms of delivery indicated by Pugliami.it refer to the products present in the warehouse and are not binding as they can be modified by Pugliami.it in the event of actual requirements. Pugliami.it reserves the right to deliver products relative to a single order in more than one delivery without any additional charge to the customer. Terms and conditions for unusual deliveries must be agreed in advance via email or by telephone by the Customer and Pugliami.it and accepted by both parties. Any special offers or promotions proposed by Pugliami.it are valid until the expiry of the same or until the products covered by the promotion have been exhausted.
For shipping within Italy Pugliami.it charges a fee of € 4.99 on orders up to € 29.89, on orders from € 29.90 and over shipping is free (with the exception of cash on delivery, islands and remote locations). The charge for shipping to Europe is € 9.90, on orders from € 99.90 and over shipping is free (with the exception of cash on delivery, islands and remote locations). For shipping to Livigno, you need to keep in contact with our Customer Service, in order to receive a quote; if you buy products online on your own, order will be delete. All costs are sales tax included. For orders shipping to Extra-EU costs depend on the destination country. The shipping fee includes the cost of packaging and postage. We recommend that you group your items into a single order. We are unable to group two orders carried out separately, shipping costs will be applied to each one. Your package is sent at your risk but particular attention is given to fragile items. The boxes are reasonably sized and your articles are well protected.
Pugliami.it only guarantees the material integrity of the products at the time of delivery. Any defects must be communicated by the customer, under penalty of forfeiture, no later than 10 (ten) days from the delivery date. The customer has the right to replace damaged products upon return of the same, but no right to claim compensation for any other damage, even a later date. The shipping costs necessary for the replacement of products are to be borne by the customer. Pugliami.it does not offer any additional warranty on the products beyond that provided by the individual producers. Except in the case of wilful misconduct or gross negligence by Pugliami.it, it is agreed that the responsibility of Pugliami.it cannot exceed the price of the products subject to dispute purchased by the customer.
The purchase, shipment and delivery of Gift Cards is virtual. For this reason, Gift Cards are subjected to specific conditions which are available for consultation on the FAQ page.
RIGHT OF WITHDRAWAL
The customer has the right to withdraw from the contract and return the products ordered within the term of 14 (fourteen) working days from receipt of the same products. The right of withdrawal must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with a return receipt to Idee pugliesi di Baldasarre Deborah, VAT 07975990727, Fiscal Code BLDDRH80R60A783Y, legal head office address “strada Torre di Brengola 1/D, 70128 Bari Palese (BA)”, under the terms established by law. The Customer may not use the right of withdrawal for customised or loose products. The purchased products can be returned only if intact and in its original packaging. The refund will be made as soon as possible, and in any case within 30 days from the date when Pugliami.it was informed, in the manner described above for the exercise of the right of withdrawal by the Customer. The customer is required within 30 (thirty) working days to exercise the right of withdrawal and to send the returned Products to the address of Pugliami.it, with traceable shipping and expenses charged to the Customer. To cancel an order and for any other request or information, please write to us using the email address email@example.com.
You can obtain information regarding the processing of personal data by accessing the Privacy section. Please also read, if you have not already done so, our General Conditions of Use because they contain important information on how we process the personal data of our users and on the security systems adopted.
APPLICABLE LAW AND DISPUTE SETTLEMENT
The General Conditions of Sale are governed by Italian law and, in particular, by the Legislative Decree 6 September 2005 no. 206 concerning remote contracts and by the Legislative Decree 9 April 2003 no. 70 on certain aspects concerning e-commerce. In the event of dispute between Idee pugliesi di Baldasarre Deborah and any final user arising from the General Conditions of Sale, the place of jurisdiction is Bari.
AMENDMENTS AND UPDATES
The General Conditions of Sale are amended from time to time also in consideration of any possible regulatory changes. The new General Conditions of Sale will be effective from the date of their publication on www.pugliami.it